How We Keep Your Data Safe
Protecting your privacy at 11bd is our top priority
All your personal information and financial transactions are protected with SSL/TLS encryption technology. No third party can access or read this data.
Your information is stored on secure servers. Firewalls and multi-layer security measures are always active to prevent unauthorized access.
11bd never sells your personal information to third parties. Data is never shared for marketing purposes — this is our firm commitment.
Only authorized personnel can access your data, and solely for the purpose of providing services. Every access is logged and monitored.
After closing your account, you may request deletion of your data within the specified timeframe. If we are required to retain certain data for legal reasons, you will be notified.
In the event of a data breach or security incident, we will promptly notify affected users by email and take immediate steps to resolve the issue.
Introduction & Applicability
11bd is a trusted online gaming and Sports Betting platform serving users in Bangladesh. This Privacy Policy explains how 11bd collects, uses, stores, and protects your personal information.
By using 11bd's website, mobile app, or any of our services, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.
This Privacy Policy applies to both registered and unregistered users of 11bd. We will update this page whenever changes are made, and for significant changes, a notification will be sent to your registered email.
Information We Collect
11bd only collects information that is necessary to provide our services. Below is a detailed breakdown of the types of data we collect:
| Data Type | What information | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and KYC verification |
| Contact information | Mobile number, email address | At Account Registration |
| Financial Information | Payment methods, transaction history | For deposits and withdrawals |
| Technical information | IP address, device information, browser | Automatic on every login |
| Activity Data | Gaming history, betting records, session duration | While Using the Platform |
We do not collect sensitive information such as religious beliefs, political opinions, or health-related data. Documents submitted for KYC verification are stored in encrypted form on secure servers.
How Your Information Is Used
11bd uses the information it collects for the following purposes:
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To process gaming, betting, and transactions smoothly.
- Customer Support: To address your questions and complaints.
- Security assurance: To prevent fraud, money laundering, and illegal activity.
- Legal obligations: To comply with applicable laws and regulatory requirements.
- Service improvement: For analytics to improve your platform experience.
- Relevant Communications: To send important updates, promotions, and notifications.
Cookies & Tracking Policy
11bd uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience. The types of cookies we use:
- Essential cookies: To maintain your login session and ensure security — these cannot be disabled.
- Functional cookies: To remember your preferred language and settings.
- Analytical cookies: To understand which pages are used most — without identifying individual users.
You can disable non-essential cookies through your browser settings, though some features may be limited as a result. We do not use any third-party advertising tracking cookies.
Security Measures
11bd uses industry-standard security technology to protect your information. Our security framework includes:
- 256-bit SSL/TLS encryption — applied to all data transfers.
- Multi-factor authentication (MFA) available.
- Regular security audits and penetration testing.
- Round-the-clock network monitoring and detection of unusual activity.
- Staff security training and access controls.
- Data backup and disaster recovery planning.
In the event of a security breach, we will notify affected users within 72 hours and take immediate steps to minimize any harm.
Your Rights Over Your Data
At 11bd, you have full control over your personal information. Your rights are outlined below:
To exercise any of these rights, please contact our support team. We typically process requests within 30 days.
Protection of Minors' Data
11bd strictly does not provide any services to users under the age of 18. Our platform is not intended for children or minors in any way.
We verify age at registration. If a minor's information is inadvertently collected, we will immediately close that account and delete the data as soon as we become aware.
If you believe a minor is using 11bd, please support@11bd.wsto let us know.
Policy Changes & Updates
11bd may update this Privacy Policy when necessary. Reasons for changes may include:
- New laws or regulatory directives.
- Addition of new services or technologies.
- Improvement of security measures.
- Improvements based on user feedback.
The date and nature of any changes will be noted at the top of this page. For significant changes, a separate notification will be sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact & Complaints
If you have any questions, complaints, or requests to delete your data regarding this Privacy Policy, please contact us:
- Email: support@11bd.ws
- Live Chat: The chat button at the bottom right of the platform.
- FAQ: FAQ page View.
Our support team is available 24/7, 7 days a week for you. All privacy-related requests are resolved within a maximum of 30 business days.