1. Home
  2. FAQ
Frequently Asked Questions

11bd FAQ — All Your Questions Answered

Whether your question is about registration, payments, bonuses, betting, or login — find your answer below. If you can't find it, contact our support team directly.

40+
Frequently Asked Questions
6
Browse by Topic
24/7
Live Support
in Bangla
Full Support

No questions found. Try a different search term.

Account-Related Questions 8

To register on 11bd, you need an active mobile number or email address, a password, and you must be 18 or older. Registration is completely free and takes just 2 minutes. Register here।

Each user may only register one account. Creating multiple accounts is a violation of 11bd's terms and may result in all associated accounts being suspended.

the login page Go to the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use it to set a new password. If you run into any issues, contact our support team.

Account verification is there to protect you. It ensures that only you can access your account. KYC verification may be required before processing large withdrawals.

Yes, you can request account closure at any time. Contact our support team, and once your identity is verified, your account will be deactivated.

After logging in, you can update your phone number, email, and other details from your profile settings. To change your name, please contact the support team.

Yes, you must be at least 18 years old to register on 11bd. We are committed to responsible gaming and do not approve accounts for minors.

If your account is suspended, contact our support team directly. The reason will be explained and your account restored after the necessary verification.
Payment-Related Questions 7

11bd accepts all major mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. Net banking and card payments are also supported.

The minimum deposit at 11bd is kept very low so players of any budget can get started with ease. Check the deposit page or ask our support team for the exact amount.

Most withdrawal requests are processed within 15 minutes to 1 hour. During peak hours, it may take up to 24 hours. Completing KYC verification helps speed up the process.

Deposits are usually credited within a few minutes. If it takes longer than 30 minutes, contact support with your payment transaction ID.

11bd does not charge any additional fees for withdrawals. However, your mobile banking provider's own transaction fees may apply.

For security reasons, withdrawals are generally processed via the same method used for the deposit. For exceptions, please reach out to our support team.

Withdrawal limits depend on your account's verification level. A fully verified account gets the highest limits. Contact our support team for more details.
Bonuses & Promotions 6

New members on 11bd receive an attractive welcome bonus, plus a special match bonus on their first deposit. To see the latest offers, Promotions Page Visit.

To withdraw bonus funds, you must meet the specified wagering requirements. Each bonus has its own terms, which are outlined in the offer details. Once the conditions are met, the bonus balance is added to your main balance.

After logging in, you'll see a "Use Free Bet" option on the betting slip. Winnings from free bets are added to your cash balance, minus the original stake amount.

Yes, 11bd has a referral program. Refer a friend and once they register and make their first deposit, you'll earn a bonus. For details, the promotions page See.

Expired bonuses are automatically cancelled, so make sure to use any offer within the specified timeframe. The expiry period is usually mentioned in the offer details.

A percentage of your net losses over a set period is returned as cashback, which is typically credited directly to your balance.
Betting Questions 6

You can bet on cricket, football, tennis, badminton, kabaddi, and all major sports worldwide. Live in-play betting on ongoing matches is also available. To explore all options, the Sports page Go.

Live betting means placing bets while a match is in progress. The odds change in real time, making it incredibly exciting — you can read the game as it unfolds and make decisions on the spot.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases you may be able to close a bet using the "Cash Out" feature. Learn more Betting Tips See.

Higher odds mean a lower chance of winning but a bigger payout. 11bd uses decimal odds — for example, a BDT 100 bet at odds of 2.5 would return BDT 250 if you win. To learn more, Analysis Page See.

If a match is cancelled or abandoned, your stake is generally refunded. Certain bet types may be subject to different rules. For more details, Terms & Conditions See.

With accumulator or parlay bets, you can bet on multiple matches at once. If all your selections win, the odds multiply for a massive payout — but if even one match loses, the entire bet is lost.
Security Questions 5

11bd uses SSL encryption technology. All your data is stored encrypted, every login session is monitored, and an automatic alert is triggered if any suspicious activity is detected.

Change your password immediately and notify our support team. We will temporarily lock your account, investigate the issue, and do our best to recover any losses where possible.

Yes, 11bd supports two-factor authentication (2FA). You can enable it from your profile settings. Once active, you'll receive a one-time OTP on your mobile at every login, significantly improving your account security.

Use a password of at least 8 characters that includes uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like your date of birth or name.

No, 11bd does not sell or share your personal information with any third party. To read our full privacy policy, on the Privacy Policy page Go.
App-Related Questions 5

11bd App — Direct the download page Available for both Android and iOS devices.

Yes, the 11bd app offers everything available on the website — and more. The app also gives you live notifications, faster login, and smoother navigation.

To install the APK on Android, go to Settings and enable "Unknown Sources" or "Install unknown apps". You can turn this off again after installation. Detailed guide on the download page Yes.

You'll receive an in-app notification whenever a new update is available. From there, or from the download page Download the latest version from

Yes, 11bd is fully optimised for mobile browsers. You can access all features seamlessly through Chrome or Firefox without needing the app.
Quick Navigation
Useful Pages
Need direct assistance?

If you can't find your answer here, our support team is always ready to help.

support@11bd.ws
Why Choose 11bd

11bd Features & Benefits

Find out why millions of Bangladeshi gamers trust 11bd.

Licensed & Regulated

11bd is a licensed platform. Every bet and transaction you place is conducted in full compliance with international regulations.

Fast Payment System

Deposit and withdraw via bKash, Nagad, or Rocket in minutes — no waiting, no hassle.

Full Bangla Support

Everything from the platform to support is available in Bangla. Getting help in your own language makes solving any issue much easier.

Live Streaming & Betting

Watch live streams of selected matches and place bets in real time simultaneously. Enjoy the ultimate cricket experience.

Competitive Odds

Choose 11bd for the best odds in the market. Better odds mean bigger rewards when you win.

Responsible Gaming

11bd is committed to responsible gaming. We offer a range of protection tools including deposit limits and self-exclusion.

About the 11bd FAQ

11bd is one of Bangladesh's most trusted online betting and gaming platforms. Thousands of players visit our FAQ page every day looking for answers. From registration to payments, bonuses, betting rules, and security — we aim to explain everything clearly and transparently.

Signing up at 11bd is quick and straightforward — and so is logging in and getting started. Create an account in just a few minutes using your mobile number or email, and instantly claim your welcome bonus. Deposit easily via bKash or Nagad and start betting on your favorite sports.

Our support team is available 24/7 in Bengali. If you can't find your answer on this FAQ page, reach out via live chat or email — we typically respond within minutes.

Always bet responsibly on 11bd. Never wager more than you can afford to lose. Betting is meant for entertainment — don't rely on it as a source of income. Learn more the Responsible Gaming page Go.

Please note: 11bd is strictly for users aged 18 and above. Please gamble responsibly, and reach out to us if you ever need assistance.
Get Support

Need more help?

If you can't find your answer in the FAQ, our support team is ready to help you directly.

Live Chat
Get the fastest support available — average response time is 2 minutes.
Start Chat
Email Support
Email us for detailed issues. You'll get a response within 24 hours.
Send an Email
Guides & Tips
Read our guide to learn betting strategies and tips.
View Tips
Get Started Now

Got your answers? Start playing now!

Sign up, claim your bonus, and bet on your favorite sports. 11bd is always with you.

Register Now Download the App
বাংলা